About Neelaura

What does Neelaura stand for?

Neelaura stands for inclusivity, authenticity, and ethical beauty. We are committed to crafting natural, vegan, cruelty-free, and sustainable products that empower individuals to embrace their unique beauty while caring for the planet.

What makes Neelaura different from other beauty brands?

Neelaura blends the power of nature with science to deliver effective, safe, and ethical products. We focus on transparency, inclusivity for all skin types and tones, and sustainability in our practices.

Are Neelaura products tested on animals?

No, all our products are 100% cruelty-free and never tested on animals.

Are Neelaura products vegan?

Yes, all Neelaura products are vegan and free of any animal-derived ingredients.

Where are Neelaura products made?

Our products are proudly made in North America, ensuring the highest quality standards and ethical practices.

Are Neelaura products suitable for sensitive skin?

Yes, our products are formulated to be gentle and effective for all skin types, including sensitive skin. We recommend reviewing the ingredient list for any specific allergies or sensitivities.

Do Neelaura products contain parabens or phthalates?

No, all our products are free of parabens, phthalates, and other harmful chemicals.

Are Neelaura products safe for pregnant or breastfeeding women?

While our products are crafted with natural and safe ingredients, we recommend consulting your healthcare provider before introducing new skincare products during pregnancy or breastfeeding.

Can I see a full list of ingredients for your products?

Absolutely! We are committed to transparency. You can find a detailed list of ingredients for each product on its individual product page.

Why does Neelaura emphasize transparency?

We believe you deserve to know exactly what you’re putting on your skin. That’s why all our ingredients are clearly listed, and we provide detailed information about the purpose and benefits of each component.

Is Neelaura environmentally friendly?

Yes, sustainability is at the core of our values. From eco-friendly packaging to sustainable sourcing practices, Neelaura ensures that every product minimizes environmental impact while delivering maximum results.

Can I trust Neelaura’s products for my sensitive skin?

Absolutely! Our formulations are designed to be gentle and non-irritating, even for the most sensitive skin types. If you have specific concerns, please check the ingredient list or consult with us directly.

How does Neelaura handle customer feedback?

We value your feedback and believe it’s essential for our growth. Whether it’s praise, suggestions, or concerns, we’re here to listen. Share your thoughts with us at admin@neelaura.com.

Affiliate Program

Does Neelaura have an affiliate program?

Yes, we do! Our affiliate program allows you to earn commissions by promoting Neelaura products to your audience.

How can I sign up for the affiliate program?

To join, simply send us an email at admin@neelaura.com with your details and interest in the program. Once approved, you’ll receive your unique referral link and access to resources to help you succeed.

How do affiliates earn commissions?

Affiliates earn a percentage of every sale made through their unique referral link.

Are there any fees to join the affiliate program?

No, joining the Neelaura affiliate program is completely free.

Who can join the affiliate program?

Anyone with a platform—be it a blog, social media account, or website—who aligns with Neelaura’s values is welcome to apply.

For further questions about the affiliate program, feel free to reach out at admin@neelaura.com. We’re excited to collaborate with you! 🌿

Orders & Shipping

Where do you ship to?

We currently ship across North America and select international locations. Please check our Shipping & Returns section for detailed information.

How long does shipping take?

Shipping typically takes 5–7 business days within North America. For international orders, delivery times vary depending on location.

Can I track my order?

Yes, you will receive a tracking number via email once your order has shipped.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us at admin@neelaura.com with your order details and photos of the damaged items. We’ll resolve the issue promptly.

Returns & Exchanges

What is Neelaura’s return policy?

We accept returns for unopened and unused products within 30 days of purchase. Due to hygiene reasons, certain items like those applied directly to the body (e.g., lip gloss, mascara) are non-returnable. Please see our Shipping & Returns Section for more details.

How do I start a return or exchange?

Contact us at returns@neelaura.com with your order number and reason for the return. We’ll guide you through the process.

Is there a fee for returns?

Return shipping fees may apply unless the return is due to a damaged or defective product.

Promotions & Discounts

Does Neelaura offer discount codes?

Yes! Sign up for our newsletter to receive exclusive offers, discounts, and early access to new products.

Can I use multiple discount codes on one order?

No, only one discount code can be applied per order.